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FAQ - Problem of set-up

  PI01 : My RoadMaster is not recognised by the USB driver.

RE-install the USB driverfrom the device manager. (driver location: c:\programs files\tripy\roadtracer\driver). 

Select your Windows OS type below to view the complete procedure : 

Procedure under Windows XP    Procedure under Windows VISTA

Procedure for a Windows 64 bits (XP, Vista or Windows 7

PI02 : What is the minimal hardware required to run RoadTracer PRO ?

Minnimum: 1 Pentium III 500 Mhz, 128Mb Ram, 100Mb free hard disk space + jusque 5Gb free for the installed countries, USB port, DVD, Windows 2000 XP or Vista, minimal screen resolution 1024x768.

Dis-activate your firewall and anti-virus. If you use the Symantec anti-virus, check that all protection systems are properly dis-activatedprior to calling the support line. If your company uses a proxy, it is necessary to configure the proxy parameters in the RoadTracer preferences. 

(menu Edit/User Preferences). Click here for more information.

PI04 : Registering failed. (despite a valid internet connection and all firewalls and anti-viruses have been disabled)
OR Error message  'Set Size exceeded' after installation
OR Update failed (Help->Download Updates)

If you have a RoadTracer Pro software version prior to 1.1.2., it is recommended to obtain the version 1.3.0. 
In the mean time you may follow the procedure below:

1) Close RoadTracer.

2) Click here to launch the update procedure, choose the option EXECUTE or RUN.

3) Re-attempt to register.

PI05 : Problem with the maps (no display) and/or search for places.

- Un-install all the maps by means of Edit/User preferences/Maps
- Close RoadTracer
- Restart RoadTracer
- Re-install the maps(Edit/User preferences/Maps).

 PI06 : The installation DVD does not automatically start.

 Click here to solve it. 

 PI07 : The TopoMap BELGIUM or FRANCE cannot be installed (non-recognition of the DVD): message "please install RoadTracer Pro"!.

If at the installation of a Tripy TopoMap you receive a message asking you to install RoadTracer Pro 
despite it being already installed:

1) download the following utility correction 1_3_0 - TPM Belgium.zip

2) decompress the downloaded file (correction 1_3_0 - TPM Belgium.zip)

3) double-click on the exctracted file (correction 1_3_0 - TPM Belgium.reg) to execute the correction.  
Note: RoadTracer Pro must be installed on the C: drive 

4) Answer accepting the installation despite eventual warning message from the operating system (Windows) 

5) resume the Tripy TopoMap installation
 

 PI08 : Tips about installing RoadTracer on Windows Vista.

Dis-activate the User-Control.

  PI09 : When starting RoadTracer displays mentioning that the BCTA.DLL file is missing.

This originates from an incomplete installation.  Re-install RoadTracer.

 

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